Appointments

Or come in person to the surgery during these hours. There is a routine appointment system for patients needing to see the Doctor / Nurses. If your need to see the Doctor is urgent every attempt will be made to accommodate you in the same day.

Patients can express a preference to see a nominated GP whenever it is possible to accommodate but may be asked to see another GP if there are no appointments.

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Use an online form to request an appointment. We are open Monday to Friday, 8am to 6.30pm
• Phone us Monday to Friday, 8am to 6.30pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointments

To request a routine appointment in the next 7 days:

• Use an online form to request an appointment. We are open Monday to Friday, 8am to 6.30pm
• Phone us Monday to Friday, 8am to 6.30pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm
• Use the NHS App to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

If you are cancelling an appointment for the same day, please contact your GP Surgery.

• Online via Patient Access
• Via your Text message reminder
  – Simply reply “cancel” via text
• Phone
  – Monday to Friday, 8am to 6.30pm
• Visiting the surgery and speak with a receptionist
  – We are open Monday to Friday, 8.30am to 6.30pm

If you fail to notify the practice you are unable to attend, you will be sent a letter/SMS Message informing you that you have missed an appointment. Persistent defaulters may be removed from the practice list.

Home Visits

Our doctor typically sees four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises.

If you feel that you need to request a home visit, we ask where possible that you contact the surgery before 10.00am, giving the receptionist details of your illness. A doctor may call you back before visiting to assess the urgency of the visit.

If you need help when we are closed

If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

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If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs