Practice Policies & Patient Information
Comments, Suggestions or Complaints
We welcome comments from all our patients particularly those representing specific view points for example the disabled or black or other multi-ethnic groups and do not discriminate on grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical conditions.
If you have any comments, suggestions or complaints, please contact the Practice Manager or complete the form below. All complaints are dealt with within the practice complaint procedures and if you wish you can make your complaint directly to NHS England, Tel No: 0300 311 2233.
Complaints Form
GDPR Privacy Note
We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.
Please read this Privacy Notice carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.
GP Earnings
We have completed the GP Net Earnings calculation for 2021/2022 for Whitmore Reans Health Centre, and the below is required to be published on the Surgery website.
All GP practices are required to declare the mean earnings (eg average pay) for GP’s working to deliver NHS services to patients at each practice.
“The average pay for GPs working in Whitmore Reans Health Centre in the last financial year was £46,287 before tax and national insurance. This is for 4 full time GPs and 2 part time GPs who worked in the practice for more than six months.”
GP Training
GP Registrars
The practice participates in the training of doctors pursuing a career in general practice. These doctors are fully qualified and may have several years’ experience in hospital medicine. Whilst they are with us we like them to participate fully in the medical care offered by the practice. We value our training status and the contribution that these doctors make to the practice.
Named GP
Please be informed that each patient has an allocated named GP at the Practice. Please ring your branch practice to find out who is your named GP.
All patients over 75 years of age have a named GP and any calls or requests from the over 75’s are prioritised and triaged on the same day.
Patient Charter
Patient’s Rights and Responsibilities
As a patient you have the right to:
- Be registered with a named doctor
- Change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)
- Receive emergency care
- Receive appropriate drugs and medicines
- Be referred for specialist or second opinion if they and GP agrees
- See your medical records or a copy, subject to certain laws
- Know that by law, everyone working for the NHS must keep the contents of your medical records private
With these rights come responsibilities for the public. That means being:
- Courteous to staff at all times
- As prompt as possible for all appointments
- Responsible for cancelling appointments in adequate time
Zero Tolerance Policy
We like to treat our patients courteously and with dignity. The practice operates a Zero Tolerance policy and will not tolerate any rude abusive or threatening behaviour against any of our staff.